Note: 
 

• Pre-order one day in advance.
• Seasonal flowers, fresh fruits and packaging materials are subject to availability and will be substituted with equal or greater the value.

Additional information

Pictures are for illustration purposes only, colors may differ from products received.  It is due to different preferences and view of aesthetic, this reason will not be accepted for complaints/refunds request, unless the flowers have wilted when you receive the product.

Flowers are natural products and could be seasonal.  When substitution is necessary due to lack of supply for some flowers and also to maintain freshness and beauty, Seri Florist reserves the right to replace any items of the same equivalent amount or greater value where items are not available. i.e. a specific soft toy, particular flower, container, accessories, etc.  Our florists will ensure the overall aesthetic look, design and arrangement of the product will not be affected.

Cancellation

We understand cancellations and changes of orders may need to occur at times. Seri Florist agree to accept such cancellation in which event the Customer shall pay Seri Florist the cancellation charges as follows:

• Cancellations made before 24 hours, a 20% cancellation charge is applicable.
• Cancellations made within 24 hours. Otherwise, a 50% cancellation charge is applicable.
• For orders where delivery has been attempted, the full price applies.
• For orders where re-route is attempted, an additional RM20.00 applies.

Refund

Upon request of refund, we will processed within 14 working days* of receipt of your refund request.  We will request the bank to process the credit to your account or credit card. The time frame for which the credit is refunded will depend on the individual banks.

All prices quoted shall be in Ringgit Malaysia.